Outsourcing to India

The offshore outsourcing or “offshoring” of high- skilled jobs is a growing trend that is causing alarm among many Americans. In fall of 2002, one telecommunications company (Company A) joined this trend when it began outsourcing software and information development (documentation) work to India. This work will examine Company A''s relationship with an Indian outsource company (Company I) from various perspectives – focusing on culture, communication, and globalization. At a more detailed level, this work will draw on interviews to examine the motivating factors behind and inner workings of the relationship, as well as challenges, successes, and lessons learned by both Company A and Company I. This work will make recommendations to help Company A to build on its successes. It will also help increase the awareness of other American companies and workers about offshoring and the attitudes that surround the trend.