Quality Management in India

In a globalised industrial environment having characteristics of increasing competition, increasing level of product performance, and necessity of reliability; profits of companies are shrinking. Three important factors, which contribute to profitability, are productivity, cost of operation, and quality of goods. Out of these factors, quality is probably the most significant factor in deciding existence of a company. Hence, it is very essential that permanent care be taken of the quality of products/services if a successful business is to be run in a free market. New global business environment is thus, driven by ability of companies to compete in international market through quality. ISO 9000 certification is one of the most widely recognised quality tools to develop a system in an organisation for delivering consistently reliable quality. Indian companies also have accepted ISO 9000 wholeheartedly as a quality tool. This book peeps into the quality dimension of ISO 9000 certified Indian companies. This book will be useful to industrialists seeking ISO 9000 certification, quality conscious persons, researchers, and management teachers and students.