Register and Politeness in Hospitality and Tourism Industry

Hospitality and tourism industry is the largest and fastest growing industry in the world. The basic goal of the industry anywhere is to provide an enjoyable and positive memorable experience for tourists. Typically tourism service providers normally act politely, use registers, and follow generally politeness markers, principles, strategies, and norms when serving tourists. In an interaction tourists and tourism service providers co-operate with each other to ensure that their speech flows well, and so that each speaker can understand what the other wants through their respective utterances. Their conversation occurs in the activities of receiving reservations, meeting tourists at the airport/harbor/railway station, providing information upon arrival on the way to the hotel, helping tourists with their registration, handling telephone inquiries, giving directions, giving information about art performances and entertainment, beginning a tour and describing the itinerary, describing points of interest on the tour route, serving meals at restaurants, describing processes used in making art objects, bargaining for souvenir prices, describing tourist sites, and handling checking out.