Values-based Urban Services for the Poor

The public and private sectors have long been associated with bias against the poor. In developing countries, this bias has predisposed the urban poor to life in slums under perpetual deprivation of urban services such as water, sanitation, education, health and shelter. Although values are determinants of social behaviour and faith based organizations (FBOs) in developed countries (e.g. USA) have been associated with treating the poor well, very little is known about how these may contribute to the delivery of urban services to the poor in a developing country context. This book has analysed FBOs' service delivery activities in urban slums, the values orientation of their staff and what motivates them into serving the poor. Similarly the book has also outlined the concept of values-based delivery of services and the effect it has on the urban poor's access to urban services. The findings of this book shed light to the contribution of values-based organizations such as FBOs towards the delivery of urban services. This book should therefore be particularly insightful to professionals in service delivery, and anybody else interested in tackling urban poor deprivations.