Human Resource Management and Service Quality

This book enlightens the extremely emerging subject “Human Resource Management and Service Quality”. The book consists of human resource management– objectives, challenges, decision making process, tasks; features– motivation, commitment, roles, effort, reward, performance, job satisfaction, behaviour, commitment, competency, concentration and meditation; organizational function and development; HR planning– activities, process, mathematical analysis, employment costs; job criteria– analysis, description, specification, evaluation; recruitment– criteria, selection procedure, interviews; job happenings– placement, induction, promotion, transfer, demotion, separation, retirement, resignation, suspension, discharge, dismissal, retrenchment, lay-off, strike, lockout, outplacement, outsourcing, disciplinary procedure, closure; corporate planning; training and development; career management; communication; duties-responsibilities of HR managers– functions, strategic management, reputation management, scientific inventions and universal rules, total quality management and kaizen; service quality– idea, evolution, dimensions or attributes, SERVQUAL and SERVPERF, minimum attributes.