The Challenges and Prospects of Mobile and Agent Banking in Ethiopia

This research work aims to investigate the prospect and challenges of Mobile and Agent Banking in light of fostering financial inclusion in Ethiopia hoping that the finding of the research will add value to various stakeholders for decision making as well as serving as an impetus for further research work in the field. It is a descriptive research design employing the mixed research approach whereby both qualitative and quantitative type of data was collected to explore the research question. The research work was delimited to relevant institutions having direct role and supporting role to the subject matter. Questionnaires with close and open ended questions were distributed and interviews were conducted with employees of these institutions. Additionally, the researcher tried to review various empirical and theoretical literatures in light of having an in-depth understanding on the subject matter to supplement the research construct.