Human Capital, Organisational Systems and Technologies

The aim of the research was to develop a holistic conceptual framework for understanding knowledge, learning and innovation processes associated with knowledge management (KM)-related strategic change initiatives—a framework that avoided the over-simplistic explanations that characterised much of the early KM literature. It would need to accommodate the complexity of factors involved in organisational KM. The primary research goal was ‘to develop a conceptual framework on the interrelationships, relative roles and contributions of human capital and organisational systems and technologies in knowledge-enabled organisational change. The book traces my intellectual journey in developing the framework, from synthesising insights on key concepts from multi-disciplinary literatures to constructing the model. I sought to achieve a ‘perspective of synthesis' in the framework, ie to see the ‘big picture', to map the various components that comprise the whole and to understand their nature and interactions and how they change over time. This involved tackling some significant complexity-related issues...