AI in Grievance Management

AI in Grievance Management

Prioritizing Complaints of Indian Railways through NLP & ML

LAP Lambert Academic Publishing ( 16.09.2024 )

€ 96,90

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This book presents an innovative approach to improving grievance management for Indian Railways through the application of Artificial Intelligence (AI), specifically focusing on Natural Language Processing (NLP), Information Retrieval (IR), and Machine Learning (ML). Recognizing the challenges of processing vast amounts of social media content, particularly on Twitter, this research develops an automated system to identify and prioritize passenger complaints efficiently. The system classifies tweets into grievances and non-grievances, assigns priority levels, and facilitates prompt issue resolution. By implementing this AI-powered solution, Indian Railways can enhance its responsiveness to passenger concerns, streamline complaint handling, and ultimately improve the overall travel experience for millions of citizens.

Детали книги:

ISBN-13:

978-620-8-06483-9

ISBN-10:

620806483X

EAN:

9786208064839

Язык книги:

English

By (author) :

Khushboo Shah

Количество страниц:

316

Опубликовано:

16.09.2024

Категория:

Прикладное программное обеспечение